Guarantee Terms and Conditions

Last Updated: October 2026

At Powell Pest Control, we stand behind the quality of our work. Where a treatment programme includes a guarantee, we are committed to helping you resolve your pest problem and will return free of charge during the guarantee period if the original infestation persists.

Our guarantees are designed to give you confidence in our service while recognising that successful pest control is a partnership between our technician and the customer. By following our preparation, aftercare and treatment advice, you give the treatment the best possible chance of success.

Business Details

Business operator: Jordan Powell, trading as Powell Pest Control
Business email: hello@powellpestcontrol.co.uk
Telephone: 07845850992
Business address: 19 Ilex Green, Hailsham, BN27 1TR

Keeping Your Guarantee Valid

To keep your guarantee active, you must:

Complete the full recommended treatment programme.
Pay for the treatment in full.
Follow all preparation instructions before each treatment visit.
Follow all aftercare guidance provided after treatment.
Complete any recommendations recorded on your Treatment Report, including proofing, hygiene improvements, repairs or removal of food sources and harbourage, within the timescales advised.
Allow our technician access to all agreed treatment areas during each scheduled visit.
Contact Powell Pest Control promptly if you notice continued pest activity during the guarantee period.

What's Covered

If pest activity from the original infestation continues during your guarantee period and the above conditions have been met, Powell Pest Control will return to the property and carry out any additional inspections or treatments required at no extra cost.

The guarantee applies only to the original pest species treated and only to the areas covered by the original treatment programme.

When the Guarantee Doesn't Apply

Our guarantee does not cover:

New infestations introduced after the treatment programme has been completed.
Different pest species.
Reinfestations resulting from untreated neighbouring properties, surrounding land or circumstances outside our reasonable control.
Pest activity where recommended proofing, repairs, hygiene improvements or other actions recorded on the Treatment Report have not been completed.
Situations where preparation or aftercare guidance has not been followed.
Treatments that have been interfered with, altered or supplemented by another pest control provider during the guarantee period.

Powell Pest Control reserves the right to inspect the property before carrying out any guarantee work to confirm that the conditions of the guarantee have been met. The guarantee is non-transferable, applies only to the original treated property and does not include refunds or compensation for consequential losses.

Important: Pest control treatments are only one part of effective pest management. Long-term success depends on the customer's cooperation. Powell Pest Control cannot be held responsible for reinfestation resulting from failure to follow our advice, untreated neighbouring properties, structural defects, environmental conditions or the introduction of new pests after treatment has been completed.

Mouse Treatment Guarantee

Our 3 Visit Mouse Treatment Programme includes a 90-day guarantee commencing from the date of the final treatment visit.

If mouse activity continues during this period, Powell Pest Control will return and carry out further treatment at no additional charge.

This guarantee is subject to our General Guarantee Terms & Conditions.

Examples of actions that will void this guarantee include:

Failing to block access holes or proofing points identified within the Treatment Report.
Leaving accessible food sources for rodents.
Failing to remove clutter or nesting materials where instructed.
Refusing recommended proofing works.
Disturbing or removing treatment equipment before instructed.

Where new mice enter the property through previously unidentified entry points after treatment, this may be considered a new infestation rather than continuation of the original problem.

Rat Treatment Guarantee

Our 3 Visit Rat Treatment Programme includes a 90-day guarantee from completion of treatment.

Should rat activity continue during this period, we will return and provide further treatment free of charge.

The guarantee remains valid only where all recommendations within the Treatment Report have been completed.

Examples that will invalidate the guarantee include:

Failure to remove food waste, bird seed or pet food.
Refusal to remove rubbish, overgrown vegetation or harbourage identified during inspection.
Failure to repair drains, broken air bricks or structural defects where advised.
Failure to complete proofing recommendations.
Disturbing bait stations or traps.

Where neighbouring properties, sewers, farmland or surrounding land continue introducing rats onto the property, Powell Pest Control cannot guarantee permanent eradication until the source has been addressed.

Squirrel Treatment Guarantee

Our Squirrel Treatment Programme includes a 90-day guarantee following completion of treatment.

If squirrel activity continues within the treated area, we will return free of charge.

This guarantee is only valid where:

All access points identified by our technician have been professionally sealed.
Damaged roofing, fascias, soffits or vents identified during inspection have been repaired.
Food sources have been removed.

Failure to complete recommended proofing or repairs will immediately invalidate the guarantee.

Wasp & Hornet Nest Guarantee

We guarantee complete eradication of the treated nest.

If the treated nest remains active within 30 days of treatment, we will retreat it free of charge.

This guarantee applies only to the specific nest treated during our visit.

The guarantee does not cover:

New nests.
Different nests discovered later.
Nests located in inaccessible areas that could not reasonably be treated during the original visit.

Flea Treatment Guarantee

Our 3 Visit Flea Treatment Programme includes a 90-day guarantee.

Because flea eggs can continue to hatch after treatment, customer cooperation is essential.

The guarantee is only valid where:

All preparation instructions were completed before treatment.
Vacuuming has been carried out exactly as instructed.
Pets have received appropriate veterinary flea treatment.
Bedding has been washed as instructed.
Furniture has not been deep cleaned before advised.

Failure to treat pets or follow the aftercare programme will immediately void the guarantee.

Bed Bug Treatment Guarantee

Our 3 Visit and 5 Visit Bed Bug Programmes include a 90-day guarantee following the final visit.

This guarantee is only available where every preparation and aftercare instruction has been completed.

Examples that invalidate the guarantee include:

Failure to complete preparation before any visit.
Bringing second-hand furniture into the property.
Sleeping elsewhere during treatment unless advised.
Failure to reduce clutter where instructed.
Washing treated surfaces before advised.
Travelling and introducing a new infestation during the guarantee period.

Bed bugs are easily reintroduced. Where evidence suggests a new introduction rather than continued activity from the original infestation, the guarantee will not apply.

Moth Treatment Guarantee

Our Moth Treatment Programme includes a 90-day guarantee following completion.

The guarantee remains valid where:

Infested items have been cleaned, disposed of or professionally treated where advised.
Wardrobes, cupboards and storage areas have been prepared correctly.
Cleaning recommendations have been followed.

Failure to remove heavily infested materials identified by our technician may prevent successful treatment and will invalidate the guarantee.

Cockroach Treatment Guarantee

Our Cockroach Treatment Programme includes a 90-day guarantee following the final treatment visit.

The guarantee is subject to:

Excellent hygiene standards being maintained.
Food being stored correctly.
Moisture problems being addressed where advised.
Follow-up visits taking place as scheduled.

Failure to maintain sanitation standards or complete recommended repairs will invalidate the guarantee.

Stored Product Insect Treatment Guarantee

Our Stored Product Insect Treatment Programme includes a 90-day guarantee following completion of treatment.

The guarantee applies only where:

All infested food products have been removed and disposed of.
Cupboards and storage areas have been emptied and cleaned as instructed.
New food products are stored in sealed containers where advised.
Preparation and aftercare guidance has been fully followed.

Failure to remove infested food products or maintain adequate food hygiene will invalidate the guarantee.

Guarantee Terms and Conditions

Have questions about our terms?

For enquiries, cancellations, rescheduling requests or complaints, please contact:

Powell Pest Control
Jordan Powell, sole trader
Email: hello@powellpestcontrol.co.uk
Telephone: 07845850992
Business address: 19 Ilex Green, Hailsham, BN27 1TR

Please include your name, property address and booking details so that we can identify the relevant appointment or service.