Powell Pest Control

Last updated: 06/11/2026

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1. Who we are

Powell Pest Control is an independent pest-control business operated by Jordan Powell as a sole trader.

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For the purposes of UK data protection law, Jordan Powell, trading as Powell Pest Control, is the data controller responsible for deciding how and why your personal information is used.

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If you have any questions about this Privacy Notice or how your personal information is handled, you can contact us using the details below.

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Business name: Powell Pest Control
Data controller: Jordan Powell
Email: hello@powellpestcontrol.co.uk
Telephone: 07845850992
Business address: 19 Ilex Green, Hailsham, BN27 1TR

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2. What personal information we collect

We only collect personal information that is relevant to providing our services, responding to enquiries and running our business. Depending on how you interact with us, this may include:

• Contact information: your name, telephone number, email address and property address.

• Enquiry and booking information: details of your enquiry, the pest problem you have reported, appointment arrangements and communications with us.

• Property and inspection information: details about the property, access arrangements, the affected areas and conditions relevant to the pest issue.

• Treatment records: inspection findings, treatments carried out, products used where relevant, safety information, recommendations, follow-up visits and treatment reports.

• Photographs: photographs of affected areas, pest activity, entry points or treatment locations where reasonably necessary to assess the problem, document our work or provide recommendations.

• Quotes and financial records: quotations, invoices, payment status, transaction references and records needed for accounting purposes. We do not intend to collect full bank account or card details through ordinary enquiry forms.

• Marketing preferences: whether you have agreed to receive marketing communications and whether you have opted out.

• Website information: technical information and website usage data collected through Wix and its analytics or cookie features, depending on your cookie choices and the website settings.

 

Please avoid including sensitive personal information in website forms or ordinary emails unless it is genuinely necessary for us to provide a safe service.

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3. How we collect your information

We may collect personal information when you:

• Complete a contact or enquiry form on our website.

• Telephone or email us.

• Request a quote or arrange an inspection or treatment.

• Receive pest-control services from us.

• Communicate with us about a treatment, follow-up visit, complaint or guarantee.

• Visit our website, where relevant information may be collected through cookies or analytics technologies.

 

Where necessary, we may also receive information from someone acting on your behalf, such as a landlord, letting agent, property manager or business representative arranging work at a property.

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If we receive personal information about you from another source, we will handle it in accordance with applicable data protection requirements.

 

4. How and why we use your information

We use your personal information for the following purposes.

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1. To respond to enquiries and provide quotations: We use your contact details and information about the pest problem to answer questions, assess your requirements, arrange surveys and prepare quotations.

Lawful basis: Taking steps at your request before entering into a contract, or our legitimate interests in responding to enquiries and operating our business, depending on the circumstances.

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2. To arrange and carry out pest-control services: We use relevant contact, property and treatment information to arrange appointments, inspect affected areas, carry out treatments safely, provide advice, document our work and arrange follow-up visits.

Lawful basis: Performance of a contract with you or taking steps at your request before entering into a contract. Where necessary, we may also rely on legal obligations or legitimate interests in maintaining appropriate service and safety records.

 

3. To manage payments, accounts and tax obligations: We use quotation, invoice and payment information to collect payment, maintain accounts, manage refunds where applicable and meet our legal and financial record-keeping obligations.

Lawful basis: Performance of a contract and compliance with legal obligations.

 

4. To manage complaints, guarantees and disputes: We may use relevant correspondence, photographs, quotations and treatment records to investigate concerns, assess guarantee claims, respond to complaints and establish, exercise or defend legal claims.

Lawful basis: Our legitimate interests in protecting and managing our business and, where applicable, compliance with legal obligations.

 

5. To maintain and improve our website: We may use website analytics and technical information to understand how visitors use our website, identify technical issues and improve website performance.

Lawful basis: This depends on the analytics involved and the relevant cookie settings. Where consent is required for non-essential cookies or similar technologies, we will seek consent before using them.

 

6. To send occasional marketing communications: We may use your contact details to send occasional updates, offers or information about our services where we are legally permitted to do so. We will obtain consent where required by law. In some circumstances, we may be able to contact existing customers about our own similar services under the applicable existing-customer marketing rules, provided the relevant conditions are met and a clear opportunity to opt out was given. You can opt out of marketing at any time by using the unsubscribe link where provided or contacting us directly. We will not make marketing consent a condition of receiving pest-control services where it is not necessary for those services.

Lawful basis: Consent or, where the applicable requirements are met, our legitimate interests in marketing our services. Electronic marketing must also comply with applicable privacy and electronic communications rules.

 

5. Who we share your information with

We do not sell your personal information.

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We may share relevant information with trusted third parties where necessary to operate our business, provide our services or meet legal obligations. These may include:

• Wix: our website platform and related website services, including contact forms and website analytics where used.

• Email and communications providers: where used to send, receive or store customer communications.

• Payment service providers and banks: where needed to process payments or payment links.

• Accounting, bookkeeping or professional advisers: where needed for financial records, business advice or legal compliance.

• Insurers, legal advisers or dispute-resolution bodies: where necessary to manage a claim, complaint or dispute.

• Regulators, public authorities or law-enforcement bodies: where disclosure is required by law or is otherwise lawfully justified.

 

We only share information that is reasonably necessary for the relevant purpose. The specific providers we use may change as our business develops. We will update this Notice where necessary to reflect material changes in how information is handled.

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6. Where your information is stored and processed

We may store personal information in our business email accounts, website systems, electronic records, accounting systems and other tools used to manage enquiries, treatments and payments.

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Some service providers, including website and cloud-service providers, may process or store information outside the UK. Where this occurs, we will ensure that any international transfer is handled in accordance with applicable data protection law, using an appropriate legal transfer mechanism or safeguard where required.

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The precise storage locations and transfer arrangements depend on the services and settings we use. You can contact us if you would like further information about relevant international transfers and safeguards.

 

7. How long we keep your information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including to provide services, maintain records, meet legal obligations and deal with complaints or claims.

 

Our intended approach is as follows:

• Unsuccessful enquiries and quotations: normally up to 12 months after the last meaningful contact, unless we need to retain the information for a longer period for a legitimate reason.

• Customer, inspection and treatment records: normally for up to 6 years after the relevant service or last relevant activity, where appropriate for contractual, safety, guarantee or potential legal-claim purposes.

• Invoices and financial records: for the period required by applicable tax and accounting rules. Certain records may need to be kept for at least 6 years, depending on the relevant legal requirements.

• Marketing records: until you withdraw consent or object to marketing, with limited suppression records retained where necessary to ensure we respect your opt-out.

• Website analytics and cookie information: for the periods set by the relevant Wix features, cookie settings and retention controls.

 

These are intended retention periods and will be reviewed against our actual legal, operational and insurance requirements. We may retain information for longer where we have a lawful reason to do so, or delete it sooner where it is no longer needed and there is no legal requirement to retain it.

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8. How we protect your information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

 

These measures may include limiting access to business records, using appropriate account security, protecting devices and keeping records only where there is a business or legal need.

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No method of electronic storage or transmission is completely secure. We will respond appropriately if we become aware of a personal data breach affecting information we hold.

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9. Your data protection rights

Under applicable data protection law, you may have the right to:

• Access: request a copy of the personal information we hold about you.

• Rectification: ask us to correct inaccurate or incomplete information.

• Erasure: ask us to delete your information in certain circumstances.

• Restriction: ask us to restrict how we use your information in certain circumstances.

• Objection: object to processing based on legitimate interests, including direct marketing.

• Data portability: request certain information in a commonly used, machine-readable format where the legal conditions apply.

• Withdraw consent: where we rely on consent, withdraw it at any time. This will not affect the lawfulness of processing carried out before consent was withdrawn.

 

These rights are subject to legal conditions and exemptions. For example, we may need to retain certain invoices or treatment records even if you ask us to delete them.

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To exercise a right, contact us using the email address or telephone number provided in Section 1. We may need to verify your identity before responding.

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We will respond within the time limit required by law, normally one month. Where the law permits an extension, we will let you know.

You can opt out of direct marketing at any time, and we will stop using your information for that purpose.

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10. Cookies and website analytics

Our website is hosted on Wix, which uses certain cookies and similar technologies to provide website functionality, security and performance.

We use Wix analytics features to help understand website usage. The information collected and the cookies used depend on the Wix features enabled and the privacy and cookie settings configured for our website.

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Where consent is required for non-essential cookies or similar technologies, we will ask for your consent before using them. You can manage your preferences through the website's cookie settings, where available, and through your browser settings.

For more information about Wix and its use of cookies, please see the Wix Cookies and Your Site guidance.

We will review our website's cookies and integrations periodically so that this section remains accurate.

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11. Marketing choices

You can unsubscribe from marketing emails at any time by using the unsubscribe link or contacting us directly.

If you opt out, we may retain a limited record of your preference so that we do not send you further marketing messages inadvertently.

Opting out of marketing will not affect service-related messages needed to respond to an enquiry, arrange an appointment, provide treatment instructions, issue an invoice or manage a guarantee or complaint.

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12. Children's information

Our services are generally arranged by adults, landlords, property managers or business representatives. We do not knowingly seek to collect personal information directly from children through our website.

If you believe a child has provided personal information to us unnecessarily, please contact us so that we can review the circumstances and take appropriate action.

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13. Changes to this Privacy Notice

We may update this Privacy Notice from time to time to reflect changes in our business, website, service providers or legal obligations.

The latest version will be published on our website with its updated revision date. We encourage you to review it periodically.

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14. Complaints and contact details

If you have a concern about how we use your personal information, please contact us first so that we have an opportunity to address it.

Jordan Powell, trading as Powell Pest Control

Email: hello@powellpestcontrol.co.uk
Telephone: 07845850992
Address: 19 Ilex Green, Hailsham, BN27 1TR

You also have the right to complain to the UK's Information Commissioner's Office (ICO).

Information Commissioner's Office (ICO)
Website: https://ico.org.uk/make-a-complaint/
Telephone: 0303 123 1113

We encourage you to contact us with any questions about this Notice or the way your information is handled.